InsulationStop's Shipping Information for our Customers
Our Shipping process is as follows:
All products are shipped via UPS or FedEx or designated carrier on larger orders. We ship anywhere to the United States and Canada. We reserve the right to cancel any order.
Order processing and handling takes 1, 3, or 5 business days depending on products ordered.
We will immediately reply via auto-email that your order has been received. You will receive an order number at this time. The day after your order ships we will send you a second email with order tracking information.
Please feel free to contact us at any time. The easiest way to reach us for order and shipping information is by our Contact Us page.
Back Orders: Orders with items temporarily out of stock can either be held until items are produced or the order can be cancelled and the customer will be requested to re-order at a later date.
Damaged, Short Shipped or Defective Merchandise: Please check your order carefully upon receipt.
Damaged Material: If there is damage as a result of shipping and handling, make a note on the Bill of Lading before signing. Please notify us at Insulationstop.com that your order arrived with shipping damage immediately. If the damage is concealed and not discovered until product is opened, it is important the goods are kept in the same packaging in which they were delivered. A claim can only be made if the merchandise is in the original packaging material.
Short Shipments: If the order is incorrect or short shipped, contact Insulationstop.com customer service immediately at 800-871-0410. Any claim for shortage or incorrect product MUST be signed as such on the Bill of Lading in the presence of the driver.
Defective Merchandise Policy: In the case of defective material please contact the Insulationstop.com Customer Service Department immediately to obtain a return authorization number (RAN). This number should be marked on the outside of the shipment. Following the return and inspection of the merchandise, credit will be issued for the cost of the corresponding invoice. All credits are subject to Insulationstop.com inspection. If your request for credit is rejected for any reason, you will be notified in writing of the reason for rejection and the merchandise will be returned to you.
Refunds: Refunds are accepted at the discretion of the InsulationStop.com. In all cases a return authorization number must be obtained prior to shipment back to us. Customer is responsible for return shipping. After product is inspected and deemed resalable we will issue credit for purchase.
Cancellations: Cancellations are accepted at the discretion of InsulationStop.com. Please contact us as soon as possible in the event you need to cancel your order. Once order has shipped cancellations are not accepted. Please adhere to our refund policy.
IN ALL CASES, A RETURN AUTHORIZATION NUMBER (RAN) MUST BE OBTAINED FROM OUR CUSTOMER SERVICE DEPARTMENT BEFOR ANY RETURN GOODS WILL BE ACCEPTED.
General: Prices, material, specifications, Terms & Conditions are subject to change without notice. All orders are subject to acceptance by Insulationstop.com.