InsulationStop's Shipping Information for our Customers

Our Shipping process is as follows:

All products are shipped via UPS or FedEx or designated carrier on larger orders.  We ship anywhere to the United States and Canada.  We reserve the right to cancel any order. 

Order processing and manufacturing takes 1-2, 3, or 5-7 business days depending on products ordered.

We will immediately reply via auto-email that your order has been received. You will receive an order number at this time. The day after your order ships we will send you a second email with order tracking information.

Please feel free to contact us at any time regarding current product lead times or if you have questions regarding your order. The easiest way to reach us for order and shipping information is by our Contact Us page.

Back Orders: Orders with items temporarily out of stock can either be held until items are produced or the order can be cancelled and the customer will be requested to re-order at a later date.

Damaged, Short Shipped or Defective Merchandise: Please check your order carefully upon receipt.

Damaged Material: If there is damage as a result of shipping and handling, make a note on the Bill of Lading before signing. Please notify us at that your order arrived with shipping damage immediately. If the damage is concealed and not discovered until product is opened, it is important the goods are kept in the same packaging in which they were delivered. A claim can only be made if the merchandise is in the original packaging material.

Short Shipments: If the order is incorrect or short shipped, contact customer service immediately at 800-871-0410. Any claim for shortage or incorrect product MUST be signed as such on the Bill of Lading in the presence of the driver.

Defective Merchandise Policy: In the case of defective material please contact the Customer Service Department immediately to obtain a return authorization number (RAN). This number should be marked on the outside of the shipment. Following the return and inspection of the merchandise, credit will be issued for the cost of the corresponding invoice. All credits are subject to inspection. If your request for credit is rejected for any reason, you will be notified in writing of the reason for rejection and the merchandise will be returned to you. 

Refunds:  Refunds are accepted at the discretion of the  In all cases a return authorization number must be obtained prior to shipment back to us.  Customer is responsible for return shipping.  After product is inspected and deemed resalable we will issue credit for purchase.

Cancellations:  Cancellations are accepted at the discretion of  Please contact us as soon as possible in the event you need to cancel your order.  Once order has shipped cancellations are not accepted.  Please adhere to our refund policy. 


General: Prices, material, specifications, Terms & Conditions are subject to change without notice. All orders are subject to acceptance by has a Shopper Approved rating of 4.8/5 based on 542 ratings and reviews