InsulationStop.com's Shipping Information for our Customers

Our Shipping process is as follows:

All products are shipped via UPS. Order processing takes 1-2 days.

We will immediately reply via auto-email that your payment has been received. You will receive an order number at this time. Within 2-3 days, we will send you a second email with a UPS tracking number.

Please feel free to contact us at any time. The easiest way to reach us for order and shipping information is by our Contact Us page.

Shipping costs: We offer free shipping on all orders as a service. We can always quote you a delivered price for the products you are interested in off-line. The price for your products and shipping may some times be lower than our published price with a direct, off-line quote. Sometimes it may be higher. If it is higher we will honor our published price. Please use our Contact Us page if you want a custom quote designed for you. Let us know what products you are interested in (use item numbers), quantity, and a ship to zip code.

Back Orders: Orders with items temporarily out of stock can either be held until items are produced or the order can be cancelled and the customer will be requested to re-order at a later date.

Damaged, Short Shipped or Defective Merchandise: Please check your order carefully upon receipt.

Damaged Material: If there is damage as a result of shipping and handling, make a note on the Bill of Lading before signing. Please notify us at Insulationstop.com that your order arrived with shipping damage immediately. If the damage is concealed and not discovered until product is opened, it is important the goods are kept in the same packaging in which they were delivered. A claim can only be made if the merchandise is in the original packaging material.

Short Shipments: If the order is incorrect or short shipped, contact Insulationstop.com customer service immediately at 518-867-9555. Any claim for shortage or incorrect product MUST be signed as such on the Bill of Lading in the presence of the driver.

Defective Merchandise Policy: In the case of defective material please contact the Insulationstop.com Customer Service Department immediately to obtain a return authorization number (RAN). This number should be marked on the outside of the shipment. Following the return and inspection of the merchandise, credit will be issued for the cost of the corresponding invoice. All credits are subject to Insulationstop.com inspection. If your request for credit is rejected for any reason, you will be notified in writing of the reason for rejection and the merchandise will be returned to you.

IN ALL CASES, A RETURN AUTHORIZATION NUMBER (RAN) MUST BE OBTAINED FROM OUR CUSTOMER SERVICE DEPARTMENT BEFOR ANY RETURN GOODS WILL BE ACCEPTED.

General: Prices, material, specifications, Terms & Conditions are subject to change without notice. All orders are subject to acceptance by Insulationstop.com.